GENERAL DUTIES
IT. Computer Systems Managers manage and direct an Information Technology area at at a College or University level. They set policies and procedures, direct technical staff, and maintain responsibility for administrative as well as technical issues within their assigned area(s) of responsibility. They may manage major and/or large, complex information systems activities and/or manage a unit or group.

This job is in CUNY's Classified Managerial Service. The full specification is available on our web site

CONTRACT TITLE Computer Systems Manager

CAMPUS SPECIFIC INFORMATION

Queensborough Community College of the City University of New York (CUNY) is a comprehensive college in Queens which offers over 40 associate degrees. The Information Technology Department welcomes applications for a Full time Deputy Chief Information Officer (DCIO) position at the rank of Computer Systems Manager Level 5. This position will be in Provisional status.

Reporting to the Chief Information Officer, the DCIO will be responsible for overseeing the daily operations and strategic projects of one or more IT units towards advancing the educational mission of the College. The DCIO is a trusted and experienced advisor to the CIO and serves as a senior leader in the IT organization, participating in strategic planning, outcomes planning and assessment and other operational management functions such as in the areas of infrastructure, telecommunications including the College's VOIP phone system, disaster recovery, information security, service desk, classroom technology support, CUNY-wide applications, Business Intelligence and multimedia services. The DCIO will implement best practices in a Matrix environment to ensure the progress of campus priorities which are increasingly dependent on the effective and efficient integration of technology across all divisional and departmental objectives. The DCIO will support the CIO in both campus and CUNY initiatives and will serve as the primary decision maker in the absence of the CIO. They will be expected to provide leadership, supervision, mentoring and performance appraisals of Full time and part time staff. They will coordinate projects with external constituents such as vendors and contractors including the development of Statements of Work/RFPs, reviewing vendor submissions, managing budgets and overall quality control.

The DCIO will be expected to provide strong project management leadership for the Information Technology department and college-wide projects that involve technology. A strong history of project management and experience is required.

The DCIO will be expected to provide attention to the College's cybersecurity resiliency and lead the Information Security & Infrastructure team in establishing and executing an IT Cybersecurity Resiliency Plan. The DCIO will act as Analyst-in-chief' relating to information security-related activities, including but not limited to incident response, security plans for vulnerabilities, prioritizing security strategies, analysing reports generated by threat monitoring systems and oversee vulnerability testing. This position also will be required to successfully communicate with managerial staff from other departments, to help ensure the entire campus community follow information security policies and procedures, and to keep abreast of the current information security landscape of the College.

Other duties:

• Review and draft IT policies and procedures, for consideration and implementation by the CIO.
• Review campus-wide assessment of cybersecurity risks and establish mitigation efforts and awareness campaigns.
• Coordinate with other campus directors, managers, and supervisors to review operations, and recommend opportunities for improvement and monitor progress.
• Develop formalized project plans using industry standard solutions to better coordinate and manage IT projects.
• Assist the CIO in developing annual and long-term plans and associated budgets while coordinating with the Budget and Procurement offices for purchase needs.
• Evaluate existing business practices in consultation with various campus units and propose solutions to assist with improving efficiencies through innovative approaches.
• Lead the IT Information Security & Infrastructure teams to create and execute cybersecurity efforts on campus.
• Participate in regular meetings with staff as well as with IT management to review status, performance and other topics as required.
• Liaise with key technology teams at CUNY CIS and other campuses.
• Perform hands-on tasks when required.
• Participate on campus and CUNY committees.
• Participate in various compliance, discovery and audit activities pertaining to IT or the campus.
• Serve as the Project Manager on numerous simultaneous projects while managing expectations and setting high standards for project delivery.
• Provide guidance and support for all departments including Academic Computer Center and Service Desk.