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Job Description Career Level - Responsibilities Job Responsibilities: Research, resolve and respond to complex issues across the Application product lines and product boundaries in accordance with current standards. Demonstrate strong follow-through and consistently keep commitments to customers and partners. Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service. Take ownership and responsibility for priority customer cases where and when required. Review urgent and critical incidents for quality. Queue reviews with... more ->